Complaints policy
Feedback and complaints policy
If you are not happy with the way we work or with something we have done, we would like to hear from you; so that we can work to resolve the issue. We would also love to hear from you if you like what we are doing and want to highlight the things we are doing well.
Your comments will help us improve the way we work and ensure that our supporters are happy with the way we conduct ourselves.
Let us know what you think
If you would like to make a complaint or have any comments about any aspect of our work, please contact us by:
- telephone on 01494 722733 (between 9am and 5pm)
- email to office@dreamflight.org
- by letter to:
The Director
Dreamflight
15 Chiltern Court
Asheridge Road
Chesham
Bucks
HP5 2PX
We will try our best to resolve your complaint as soon as we can but may need time to thoroughly investigate the issue concerned. If this is the case, we will keep in contact with you throughout the process.
We will let you know who will be contacting you and when you will hear from us. We aim to have all complaints resolved within 30 days of receipt.
Fundraising Regulator
Dreamflight is proud to work with the Fundraising Regulator, which is an independent body who set out and maintain the standards by which charities fundraise. We follow the Codes of Fundraising Practice and commit to follow its Fundraising Promise.
By using the logo of the Fundraising Regulator, we are confirming that we are following these standards and it is there to ensure our supporters feel they can support us with confidence.
We will always fundraise in a fair and responsible way and, if we receive any form of complaint, we will investigate thoroughly and make changes as required.
To find out more about the Fundraising Regulator, visit their website https://www.fundraisingregulator.org.uk
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